Frequently Asked Questions

Multimodal helps businesses adopt AI and automation in a practical, ROI-driven way. We analyse your processes, identify where AI will add measurable value and implement solutions that save time, cut costs or free your team to focus on growth. Whether you need to speed up customer response times, reduce manual admin, or scale operations without extra staff, our focus is on delivering results you can measure within weeks.

Our services are structured to take you from first steps to long-term success:

AI Readiness Audit – a quick, affordable way to see where AI can help, with a clear scorecard and 3–5 quick wins.

Strategy & Roadmap – a plan that aligns AI initiatives to your business goals, showing ROI forecasts and compliance safeguards.

Implementation – hands-on delivery of working automations integrated into your existing systems.

Ongoing Support – monitoring, optimization, and training so your AI solutions keep improving as your business grows.

We build flexibility into our project structures while maintaining clear boundaries. Changes are evaluated against project goals and timeline impact. Our project leads work proactively to identify potential scope shifts early, allowing for thoughtful discussion and adjustment.

Unlike many firms that deliver theory-heavy reports, Multimodal focuses on fast, practical, and ROI-driven outcomes. The team delivers working solutions in weeks instead of running labs that drag on for months, aligns success to business goals rather than just technical milestones, uses milestone-based billing so clients only pay when results are delivered and trains staff to ensure long-term independence rather than ongoing dependency.

AI is relevant for any business with customers, data or repetitive processes. It can automate admin tasks like invoicing, speed up customer support, optimise scheduling or surface insights from your existing data. You don’t need a technical team in-house as we build on the systems you already use and make AI accessible and practical, even for SMEs in traditional industries.

Not anymore. We focus on “quick win” projects that show value fast, often within a few weeks. By starting small, proving ROI and scaling up, we make AI adoption affordable and low-risk. Advances in AI technology now mean powerful tools can be implemented at a fraction of the cost compared to a few years ago.

In most cases, no. We integrate AI into your existing tools and workflows, minimizing disruption and cost. If a new tool is truly needed, we recommend the most practical option, but our philosophy is to “augment, not replace.”

Our goal isn’t to cut jobs but to remove repetitive tasks. This allows your team to focus on higher-value work and lets your business scale without adding headcount. Employees often find AI improves job satisfaction by freeing them from manual admin.

You’ll typically see clarity within 10 days from our initial audit and working solutions within weeks. Most clients reach payback by month 2–3. Timelines depend on complexity, but our focus is always on rapid, phased delivery of results.

Compliance and security are built in from day one. We align solutions to GDPR and industry standards, use secure data practices and continuously monitor systems. Our ongoing support also keeps your AI updated as regulations evolve.

We only recommend projects with a clear ROI case. If it won’t drive measurable results like cost savings, efficiency gains or revenue growth – we won’t pursue it. Our clients typically achieve 2–3x ROI in the first year, with average efficiency gains of 20–40%.

AI doesn’t just reduce costs, it can also drive new revenue. For example, faster customer response times improve satisfaction and retention, automated lead qualification helps sales teams close more deals and smarter analytics reveal new opportunities. Combined, this means AI can increase top-line revenue while also lowering operational costs, creating a double impact on ROI.

Yes. SMEs often have fewer resources than large enterprises, but AI levels the playing field by automating tasks, scaling operations and unlocking insights at speed. This allows smaller companies to move faster, serve customers better and compete in markets where bigger firms traditionally dominate. For many SMEs, AI adoption becomes a direct competitive edge.

Beyond short-term ROI, AI adoption builds long-term resilience. Multimodal’s approach ensures your business develops internal capability, so you can keep innovating without depending on outside consultants forever. Over time, AI-enabled companies make smarter decisions, operate more efficiently and adapt faster to market changes – creating sustained growth and higher enterprise value.

Examples of results include 83% faster customer response times, 57% of one law firm’s staff time reclaimed through automation, 43% faster marketing campaign launches with doubled output and annual savings of more than £10K from quick wins identified in the audit. While results vary, every project is designed to deliver measurable improvements.

Pricing is structured to provide flexibility and ensure value at every stage. An audit costs £2–5K and serves as a low-risk entry point, strategy projects start from £5K, implementation ranges from £10–100K with milestone-based payments and ongoing support is available for £3–15K per month.

The approach begins small and scales as needed, with most clients achieving ROI that outweighs costs within just a few months.

The first step is a discovery call to understand your challenges and goals. Most clients then choose our AI Readiness Audit, which delivers a clear roadmap and quick-win opportunities within days.

We are a delivery-focused partner. Beyond strategy, we build and deploy working AI solutions alongside your team, ensuring they integrate smoothly and deliver the expected ROI.

Minimal. We do the heavy lifting and require only short, focused sessions with your team for insights, data access and feedback. This keeps disruption low while ensuring solutions fit your workflows.

Yes. We offer ongoing monitoring, optimisation and staff training. This ensures your AI solutions keep improving and that your team gains the confidence to manage them independently over time.