Terms

Updated 08.02.25

Welcome to Multimodal. These Terms of Service and Use (“Terms”) govern your access to and use of our website, products, services, and related content (collectively, “Services”). By accessing or using the Services, you agree to comply with and be bound by these Terms. If you do not agree with them, you must stop using the Services immediately.

We may change these Terms at any time, and updates take effect once posted on our website. By continuing to use our Services after changes are published, you accept the revised Terms. You should review them regularly to stay informed.

These Terms apply between Multimodal and its affiliates (“we”, “us”, or “our”) and you, the individual or organisation using our Services (“you” or “your”). If you use our Services on behalf of a company, you confirm that you have the authority to bind that company to these Terms.

Our Services may not be suitable or available everywhere. If you access them from outside the United Kingdom, you do so at your own risk and are responsible for following any local laws.
1. Acceptance of Terms

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to these Terms. If you represent a company or organisation, you confirm that you have the authority to accept these Terms on its behalf.

Continued use of the Services after any updates means you accept the revised Terms. If you do not agree, you must stop using the Services.

2. User Responsibilities

You agree to use the Services only in a lawful and responsible way. You must not attempt to gain unauthorised access, disrupt operations, distribute harmful software, or infringe on intellectual property rights.

You are responsible for keeping your account details and password secure. If you suspect unauthorised use of your account, you must notify us immediately.

Prohibited uses include unlawful or fraudulent activity, distributing spam or malware, phishing, disrupting Services, harming minors, misrepresenting endorsement by Multimodal, or bypassing authentication measures. We may suspend or terminate access if we believe you have breached these Terms.

3. Payments and Subscriptions

Some Services may require payment or subscription fees. By purchasing, you agree to provide accurate billing information and a valid payment method. Payments are processed through third-party providers, and we are not responsible for errors or unauthorised transactions they process.

Subscriptions may renew automatically, and you may manage or cancel them in line with our cancellation policy. Fees are non-refundable except where required by law. We reserve the right to adjust pricing or introduce new fees, and any changes will be communicated to you in advance.

4. Intellectual Property

All intellectual property rights in the Services, including content, trademarks, logos, and software, belong to us or our licensors. Accessing the Services does not grant you ownership or usage rights beyond what is necessary for lawful access.

You may not copy, distribute, modify, transmit, or use our intellectual property without written consent. If you believe any content infringes your rights, please notify us with details so we can investigate.

5. Limitation of Liability

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages, including but not limited to data loss, business interruption, reputational harm, or failures caused by third-party providers.

This limitation applies to outages, connectivity failures, or circumstances beyond our control such as natural disasters, strikes, or compliance with government regulations. If liability cannot be excluded under law, our total liability will not exceed the amount you paid for Services in the six months preceding the claim.

6. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. You agree that disputes will be resolved exclusively in the courts of England, except where binding arbitration is required by law.

We encourage you to contact us first to resolve disputes informally. You waive any right to participate in class-action proceedings. Any claims must be filed individually.

If any provision of these Terms is found invalid or unenforceable, the remainder will remain in full force and effect. These Terms represent the entire agreement between you and us regarding the Services and supersede any prior agreements.